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Online ticketing
Welcome to our online ticketing system.
Here, you can get your tickets in a simple way.

DEFINITIONS

  1. Ticket distributor – PI “Žalgirio krepšinio centras“, legal entity code  302505310, address: Karaliaus Mindaugo Ave. 50 Kaunas, postal code no.: 44334, phone no.: +370 37 452459, e-mail: tickets@zalgiris.lt

  2. Buyer – natural or legal person buying a single or a seasonal ticket.

  3. Ticket (electronic ticket) – a document purchased from a ticket office or an Internet site set by the ticket distributor, which gives the buyer a right to enter the event.

  4. Seasonal ticket – a document purchased from a ticket office or an Internet site set by the ticket distributor, which gives the buyer a right to enter the event.

  TICKET OPERATING RULES

  1. The ticket must be presented before entering the event. The ticket with a visible barcode must either be printed on a white sheet of paper or presented on the screen of a smartphone. Low-quality tickets with indistinct barcodes printed or from a smartphone might prevent the admission to the event.

  2. One ticket is valid for one person only for an indicated event only. The ticket might be used only once. The ticket first scanned gives the right to enter the event. Ticket distributor does not take responsibility for any possible losses in case of illegal ticket duplication.

  3. Ticket distributor has the right to prevent a person from re-entering the event if the said person has left the event before its finish and the ticket presented has already been scanned.

  4. A person can use only that entrance to the event which is indicated on the person’s ticket.

  5. Copying, duplicating, selling tickets is highly prohibited. Persons illegally using the ticket might be prosecuted by the laws set in Criminal Code of the Republic of Lithuania. In such instances, the police department is always informed about the case.

  6. Persons affected by the use of alcohol, drugs or any other psychotropic substances will not be granted an admission to the event. Persons who by the organisers of the event are perceived as unwelcome, will not be granted an admission as well.  In cases if unwelcome persons have purchased the ticket, money for the ticket will not be refunded.

  7. In order to ensure the safety of athletes, performers and the audience, security guards have the right to inspect the audience before entering the event. It is highly prohibited to bring food or drinks, narcotic substances, sharp objects, objects that might threaten the safety of others, any form of arms, animals, professional video or audio equipment to the event. Persons who seek to carry these items into the event, will not be granted an admission and the money for the purchased ticket will not be refunded. Full list of prohibited items might be found on zalgirioarena.lt

 RULES OF TICKETS PURCHASING

  1. Seeking to ensure suitable and quality selling of tickets, the protection of personal data and the identification of the person, the ticket distributor has the right to require that persons who wish to take the opportunity to buy tickets through the website would first register in it by filling in an electronic registration form.

  2. You can pay through e-banking of Swedbank, DNB, SEB, Danske, Šiaulių bankas, Nordea and PayPal in the website of the ticket distributor. The prepayment or VAT invoice can be ordered by the following e-mail: tickets@zalgiris.lt.

  3. If the ticket is acquired with a discount of a schoolchild, student or senior citizen, it is obligatory to provide a document proving the validity of the discount upon entering the event, otherwise Tickets Distributor reserves the right to refuse the entry to the event for the person

  4. While buying the ticket, a person agrees that his/her image and/or voice may be recorded in the video material, photographs and/or audio material recorded by the organizator and can be used without financial compensation.

  5. If the amount of money paid for the ticket or order is too small, in spite of the reasons why that happened, the ticket distributor has the right not to sell the ticket, annul a ticket or an order and return to a person the sum of money he paid. If the amount of money paid for a ticket or order exceeded the amount required, the ticket distributor at the request of a person returns the amount of money which exceeded the required amount of money.

  6. You can find the tickets acquired on the website of the ticket distributor in the column “MY PROFILE” by logging in with the data of access which you used when you registered on buying the ticket. A link to the ticket after a successful purchase is sent to the e-mail specified by the client.

 RULES OF KAUNAS “ŽALGIRIS” SEASON TICKET PURCHASING AND USING

  1. You should provide a valid season ticket or electronic ticket taken from upon entering the event. Torn, defaced or otherwise damaged season ticket card may prevent you from entering to event.

  2. It is prohibited to copy, duplicate or sell a season ticket. Persons, using season ticket illegally may be prosecuted by the laws set forth in Criminal Code of the Republic of Lithuania. In such instances, the police department is always informed about the case.

  3. Kaunas “Žalgiris” season ticket is valid for all regular matches of the season of Lithuanian Basketball League and Euroleague, play-offs or finals of National Basketball League played at the home city.

  4. For your comfort and safety, Kaunas “Žalgiris” season tickets (except for the season tickets of “Audi” club) distributed are only nominal. On the season ticket/tickets you bought your name and surname registered in the website where tickets are sold are indicated. If you want to change name of an owner of a season ticket, contact us by e-mail tickets@zalgiris.lt before the beginning of the season tickets production. If a season ticket is already being produced, the price of producing a new card is 10 EUR.

  5. Owner of Kaunas „Žalgiris“ season ticket can entrust other persons with using season ticket but selling season tickets is prohibited.

  6. Owner of a season ticket is responsible for the veracity of personal information provided to Kaunas “Žalgiris”.

  7. Obligatory information required in the registration form will be used only for the production of cards and will be checked at the time of issuance.

  8. Kaunas “Žalgiris” season ticket cards will be issued at the “Žalgiris” arena ticket office. 

  9. Kaunas “Žalgiris” season ticket card is issued in exchange to a document necessary – a document confirming the purchase of A4 format, with the data of a buyer if the ticket is bought in the ticket office and a copy of an e-mail confirming the purchase or a valid identity document confirming identity, if the ticket is purchased online.

  10. Produced “Žalgiris” season ticket cards will be issued to legal persons only with company’s authorization.

  11. Kaunas “Žalgiris” reserves the right not to issue a season ticket card if identity document/company’s authorization does not correspond to the data provided in the registration form.

  12. Kaunas “Žalgiris” reserves the right not to issue a season ticket card if at the time of issue a document confirming a discount granted is not provided.

  13. An organizator of an event reserves the right to change the venue of an event after public informing of the buyer.

  14. If you have bought a season ticket card with a discount of a schoolchild, student or senior citizen, you must provide a valid document confirming a discount upon entering the event, otherwise Kaunas “Žalgiris” reserves the right to prevent you from entering the event and (or) confiscate the card.

  15. You have to inform in a written form the administration of Kaunas “Žalgiris” by e-mail tickets@zalgiris.lt about a lost season ticket card. The price of producing a new card is 10 EUR.

  16. The owner of a season ticket has the possibility to take a ticket of a match for his seat from his season ticket card through “Žalgiris” website. The function of taking a ticket works until the start of the match. A person who doesn’t have a season ticket card or a ticket taken from the website, is not allowed to enter the match. Kaunas “Žalgiris” does not have the right to disclose the log in data of season ticket/tickets to the third parties without a written request of an owner of the season ticket. The service of printing a ticket from a season ticket is not provided in the “Žalgiris” ticket office.

RULES OF TICKET/SEASON TICKET REFUNDS AND EXCHANGE

  1. Season tickets are non-exchangeable or non-refundable.

  2. Tickets may be exchanged or refunded only in the case if an event does not take place or the expected time of an event changes. In this case, buyers have to contact us by e-mail tickets@zalgiris.lt. If tickets were bought in the ticket office, it is obligatory to have a receipt confirming the purchase. If tickets were bought online, it is obligatory to provide buyer‘s name, surname or name of a company, the amount of tickets and the amount paid, registered in the website when making the purchase.

  3. Ticket distributor does not exchange defaced, torn or damaged tickets.

  4. Persons, before purchasing tickets must evaluate all circumstances of an event to which they are buying the ticket, i.e. date, time, place and other conditions of an event, also inform themselves on all relevant information on purchasing tickets and information on an event.

 PRICES AND FEES

  1. Ticket distributor has the right to change prices of tickets/season tickets.

  2. Ticket distributor has the right to make promotions for sales stimulating, short-term discounts, distribute codes for discounts. Information about promotions may be published in the website of the ticket distributor, announced publicly, sent personally or distributed in other ways. Persons, who during the period of a promotion did not use it and bought a ticket/season ticket without a discount, do not have the right to require a refund or compensation for tickets/season tickets.

  3. Persons, purchasing a ticket/season ticket with a discount of a schoolchild, student or a senior citizen must have a valid document confirming the status of a person receiving a discount and show it upon entering an event. Otherwise the ticket distributor reserves the right to prevent a person from entering an event. The discounts made are marked on a ticket/season ticket.

  4. Ticket distributor has the right to collect fees of a fixed amount paid only once (fee of a service, reservation, arena, etc.) which are applied to one ticket/season ticket. Amounts of the fees are provided in the website of a ticket distributor.

 

GENERAL PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA

  1. Ticket distributor, in accordance with legal acts of the Republic of Lithuania and these rules, processes the personal data:

1.1. For the purposes of direct marketing and promotions.

1.2. For the purposes of forming a possibility to the visitors of the website to submit an enquiry, for the purposes of giving answers to the enquiries.

1.3. Seeking to ensure the protection of property right, guarantee safety of property and its inviolability, public safety during an event. 

  1. In accordance with legal acts of the Republic of Lithuania and these rules, the ticket distributor manages:

2.1. Name, surname, birth date, phone number, e-mail, address, also the information confirming the right to take part in promotions and documents (for example number, date of a receipt confirming a purchase and so on) confirming the existence of conditions for taking part in a promotion (games, quizzes, contests) provided at the time of making a purchase by clients seeking to purchase goods or services from the ticket distributor, if it is connected with taking part in a promotion or the right to take part in a game.

2.2.Name, phone or fax number, e-mail, text of an enquiry or a comment of the website visitors, seeking to submit an enquiry or comment to data manager.

     3. Employees of the ticket distributor or data managers and their employees authorized by the ticket distributor, performing their duties and processing personal data must ensure that the personal data:

3.1. Is collected only for defined and legal purposes set forth in the first paragraph of these rules.

3.2. Is processed in a precise, honest and legal manner.

3.3. Is accurate and is constantly updated, if it is necessary for the processing of personal data; inaccurate or not exhaustive data should be corrected, complemented, disposed or its processing should be stopped.

3.4. Is identical, appropriate and only of the volume that is necessary for it to be collected and managed further on.

3.5. Is saved in such form that the identity of data subjects would be possible to identify no longer than it is needed for the purposes for which this data was collected and processed.

3.6. Is managed in accordance with clear and transparent requirements of personal data processing set forth in this and other laws governing relevant activity, kept in such form that the identity of data subject would be possible to identify no longer than it is needed for the purposes for which this data was collected and processed.

3.7.Employees of the ticket distributor, data manager and their representatives, who process personal data, must protect the secret of personal data if this data is not intended for public use. This obligation is also valid after transferring to another post or when contractual or work relations are terminated.

PROHIBITIONS AND RESTRICTIONS APPLIED

  1. The content and software of the website of ticket distributor is a property of the ticket distributor and/or his/hers partners, which are protected by applicable laws. Persons, using the website must not violate the rights and legal interests of the ticket distributor and use the website in accordance with the requirements of the law, rules, prohibitions, orders and any other applicable requirements of the ticket distributor provided in the website.

  2. It is prohibited to distribute, exchange, copy, print or use the information provided in the website of the ticket distributor in other illegal ways without a written consent of the ticket distributor.

  3. Persons do not have the right to falsify, copy tickets or use, or buy them in other illegal ways. Persons, who did not make an agreement with the ticket distributor, do not have the right to sell the tickets. All the rights of ticket design and copyrights of the content belong to the ticket distributor or its partners.

  4. Other restrictions, prohibitions, requirements and rules set forth in these rules, in the website of the ticket distributor or other public material distributed by the ticket distributor are applicable to persons.

RULES FOR PURCHASING AND USING THE BUS TICKET

  1. Buyer commits to indicating all data that is required in the website of the ticket distributor correctly.

  2. Buyer commits to showing his printed or e-ticket (on the phone or other electronic device) to the driver.

  3. Buyer commits to showing the ticket to the driver while boarding and to keeping the ticket safe thorough the whole trip.

  4. Buyer commits to taking the seat that is indicated by the bus staff.

  5. Bus ticket does not give access to the arena, you must have a game ticket.

  6. JSC “Kautra” is responsible for providing the transportation service and for providing the service properly. “Žalgiris” club only functions as an open intermediary that sells the tickets to the buyers on behalf of JSC “Kautra” and in no way is responsible for providing transportation service. You can find more information about JSC “Kautra” on the website kautra.lt.

  7. Tickets can only be changed or returned if the transportation service was not provided or if the previously given conditions have changed.

  8. If the transportation service is cancelled or the date of the transportation service is changed and money for the tickets is returned, ticket distributor is not responsible for reimbursing the buyers or third parties for transportation service cancelation or date change and (or) for harm made because of changed terms. In such a case, JSC “Kautra” commits to changing the tickets or reimbursing the money that buyers paid for the tickets.

  9. Upon request, VAT invoice can be given for the transportation services provided by the JSC “Kautra”.

 “GREEN FUND” RULES:

  1. Green Fund can be accumulated and used if buying BC “Žalgiris” LKL and Euroleague season home tickets, LKL playoff and finals home tickets online.

  1. Green Fund can only be accumulated if buying tickets online on the official ticket selling website of BC “Žalgiris”.

  2. Green Fund is only accumulated when tickets are bought to the events organized by BC “Žalgiris” Kaunas.

  3. Green Fund is not accumulated when previously accumulated amount is used for a purchase.

  4. Green Fund may not be accumulated or applied if you are buying discounted tickets, using special offers or discounts.

  5. Accumulated amount can be used till the end of the ongoing season. Balance is not transferred to the upcoming season.

  6. You cannot cash in the amount collected in the Green Fund.

 RULES FOR USING VIP PACKAGE TICKET

1. This ticket is not a ticket for a game. In order to enter arena you must have a valid game ticket of that day on the first floor of the arena (sectors 101 to 136)

2. E-ticket should be printed on a white piece of paper. Low-quality ticket might prevent you from getting to the event.

3. One ticket is valid for one person and just for a certain event. You can use it just one time. First scanned ticket gets to the event. Ticket distributor is not responsible for any possible loses because of illegal ticket duplication. 

4. Please show this document upon entering the “Žalgiris” arena parking lot. Entrance is possible one time for one car and only on the day of the game. 

5. With this VIP zone ticket you can use entrances that are marked in the plan. It is mandatory to show a valid ticket of the game on the first floor of the arena at the entrance (sectors 101 to 136).

6. We will be waiting for you in a VIP area before the game. There you will be able to have drinks and taste snacks and dishes prepared by chefs. After the game your orders will be taken by the restaurant staff. Once you show your ticket at the VIP area entrance you will be given a VIP bracelet. Please wear the bracelet. It is forbidden to give the bracelet to someone else. Damaged or torn off bracelet is not valid.

ŽALGIRIO ARENA CODE OF CONDUCT

ENTERING THE ARENA


Visitors who wants to enter the arena:

 

  1. must to show ticket or documents granting a right to enter;

  2. must be checked by Security Operatives and to submit the items for the inspection;

  3. visitors with small children (up to 5 years) have to carry their children in their arms when passing through the Turnstile (inverted cross-device for visitors to skip one at the time).

VISITORS WILL NOT BE ALLOWED TO ENTER THE ARENA IF THEY:

  1. pose a hazard to safety;

  2. do not agree to be checked by Security Operatives;

  3. are inebriated with alcohol and/or psychoactive substances;

  4. are marked as undesirables by the Organizer;

  5. are suspected of and/or have committed violations of public order, were fined for inappropriate behavior and/or criminal activities on the Žalgirio Arena premises and in its access areas.

RIGHTS OF VISITORS:

  1. to enter the Arena only upon presentation of tickets or documents granting a right to enter;

  2. to occupy only those seats in the Arena hall/ stands which are indicated in their tickets or other documents granting a right to enter the arena;

  3. to use cloakrooms, cafes and other public premises located in the Arena following the order established;

  4. to smoke in specially designated places and specially marked places of the Arena.

GENERAL INFORMATION FOR VISITORS

  1. It’s strictly forbidden to consume alcohol in the hall during the sport events;

  2. In order to ensure safety, a CCTV system is in operation at the Arena recording Visitors and their actions;

  3. Visitors of the Arena should conduct themselves in a proper manner so that they do not harm, would not endanger themselves and others, do not disturb or irritate other Visitors;.

  4. Visitors of the Arena must follow the instructions of event organizers, security staff, volunteers, police officers and / or of others authorized persons to ensure the safety and order;

  5. In case of danger or threats to the security of the event, security staff, police officers and / or other authorized persons to ensure the security and order might request Visitors to change their locations indicated on the ticket or to evacuate from the Arena;

  6. A ticket or other document giving access to the Arena must be kept by the Visitor before the end of the event.

  7. The ticket price of the event includes the ticket distributor’s fee, which is determined by the ticket distributor and the Arena fee (1.5 Eur). The Arena fee includes services for the protection of the event, support staff (assistants), cleaning of premises, sewage disposal, electricity and water supply, indoor heating and ventilation. The Arena fee does not include Cloakroom services, which is subject to additional fees in accordance with the procedures specified in these rules.

  8. The administration of the Arena has a right to seize the permits and other documents entitling to access the Arena transferred or sold to other people that do not have a right to use them;

  9. Event organizers, security staff, police officers and / or other authorized persons to ensure the security and order reserve a right to remove Visitors who fail to comply with these rules of the Arena. The visitor removed from the Arena will not be refunded for tickets purchased.

CLOAKROOM SERVICE

  1. Cloakroom service in the Arena is chargeable service and its cost is 1,50 € per person per one unit;

  2. Extra service in cloakroom is possibility to leave other personal items (backpacks, purses and other items excl. clothes) in safety boxes. The service costs is 2 € per safety box;

  3. After paying cloakroom fee Visitor gets a cashier’s check;

  4. Cloakroom in Audi club, Ramirent Premium club, VIP boxes and for visitors having VIP package is free of charge.

  5. Visitors must obtain a cloakroom tag with a number after leaving their clothes or other items in the cloakroom;

  6. Only one item could be left on one hanger;

  7. Personal items of only one person could be left in one safety box;

  8. In case Visitors loses a cloakroom tag with a number they must immediately inform the cloakroom personnel. A Visitor shall pay full price, i.e. 10 € for the loss of cloakroom tag with a number;

  9. Visitor that informed about the loss or disappearance of the cloakroom tag with a number can take his clothes back after all visitors leave the Arena. In such case an appropriate document is prepared wherein the loss or disappearance of the cloakroom tag with a number, personal information of the Visitor, payment and return of the visitor’s clothes is confirmed.

RECORDING OF THE EVENTS

  1. According to the Law of Republic of Lithuania, every Visitor of the Žalgiris Arena revocably agrees that he/she will not make any claims and will not request compensation if his/her voice, the image, the picture will be used for live events at the time of the event in the video using already developed or forthcoming information technologies; also, if the Visitor is recorded or photographed otherwise. This material may be used by the event organizers or third parties indefinitely. Each Visitor waives any rights and actions allowing oppose the above outlined use of the information. Event organizers and their authorized third parties must comply with all laws relating to the use of personal information in the media. These rules apply for all events which take part in the Žalgiris Arena.

  2. Any audio or video recordings of the concert or the Sporting event, pictures or match result might be recorded and used only for private purposes. It is strictly forbidden to disseminate above mentioned event information to the public, in spite of data transmission mean: the Internet, radio, television, mobile phone etc. already created and yet only future means of communication. It is also prohibited to perform such activity for other people.

RESTRICTIONS OF MARKETING ACTIVITIES

  1. In the Arena it is strictly prohibited for Visitors carry out any commercial, advertising, or promotional activities without the written consent of the Arena Administration and the organizer of the event.;

  2. It is strictly prohibited to have or offer to buy the food, drinks, souvenirs, clothes, advertisement, attributes etc. without the written consent of the Arena Administration and the organizer of the event. All these commodities might be confiscated.

PROHIBITED ACTIONS AND OBJECTSIt is forbidden to carry:

  1. alcoholic beverages, toxic and psychoactive substances, other stimulating substances (except special medical preparations ((insulin and so on ));

  2. any kinds of weapons, sharp objects, and explosive materials, including items with which a person can cut or jab at other Visitors, also items which can be used for throwing, fling etc;

  3. fireworks, flare rockets, smoke powder, gas bombs and/or other pyrotechnic;,

  4. the material or attributes which contain racist, xenophobic, extreme Right-wing politics, nationalist or socialist ideas, sexual discrimination propaganda;

  5. bottles, cups, and any kind of tin products or other products made from plastic, glass, or any other rigid brittle materials;

  6. any food or beverage;

  7. flagpole, with the exception of flexible plastic flagpole, which shall not exceed 1 m in length and 1 cm in diameter;

  8. flags which are bigger than 2,0 x 1,5 m. Representatives of Fan Club who wish to carry the flag of the Club into the Arena, must obtain a special permission from Organizers;

  9. all kinds of animals except guide dogs (when coordinated with the organizers);

  10. gas sprays, irritating and flammable materials, colorants; containers which contain quickly flammable materials as well as materials detrimental to human health;

  11. oversized items (ladders, chairs, boxes, large bags, rucksacks, suitcases, sports bags and etc.). Over sized item– any object, which is bigger than 25x25x25 cm and cannot be held under the chair of the Arena;;

  12. large quantities of paper and rolls of paper;

  13. mechanically operated sound-emitting devices (compressed air trumpets etc.), speakers, megaphones, air horns, trumpets and other wind instruments, drones and other remotely controlled devices;

  14. devices with laser gadgets, electric torches, selfmade light emitting devices and equipment;

  15. radio receivers;

  16. laptops and / or other devices, which might be used for the dissemination of information through the other media;

  17. other objects capable of causing hazard to the security of the event and those around (spray deodorants, perfume bottles, umbrellas, pillows or other items containing feathers and so on);

  18. all other items which were found by police officers, security service personnel and / or others authorized person and might cause hazard to the security of the event and the Visitors;

  19. organizers of the events separately determine the conditions of prohibited items that participant of the event, media representatives, companies who serves the event, Arena’s staff are carrying into the Arena and their checking procedures. These conditions apply for participants of the events, media representatives, event serving companies and Arena personnel;

  20. a list of prohibited items may be supplemented in accordance with the requests of organizers of the events.

In the Arena it is prohibited:

  1. to throw any items onto the platform, hall, basketball court, or disturb the normal course of events otherwise;

  2. to start fires, fireworks, rockets, smoke powders, or bombs or other pyrotechnics;

  3. any commercial / advertising content or harmful, aggressive campaigning, political, racist or religious posters, clothing, etc.;

  4. to behave in a non-culturally acceptable manner; discriminate or offend other Visitors, personnel etc.;

  5. to harm or cause hazard to one’s own safety, health, and life and that of other Visitors;

  6. to climb onto not intended constructions and equipment (facades, floors, walls, fences, barriers, lampposts, camera platforms, roofs etc.);

  7. at the time of a Sporting Event, walk on the basketball court, ring, or other areas arranged for the participants of the Event;

  8. to enter service premises, participants’ changing rooms, and other Arena premises off limits to the Visitors;

  9. to impede or limit entry or egress for, Personnel, other Visitors, and Participants;

  10. to draw, write, or attach any elements to chairs, walls, railings, and other equipment and structures of the Arena;

  11. to climb on top of chairs and/or their frames, fences;

PERSONS WHO FAIL TO OBSERVE THE COMMON AREA RULES WILL NOT BE ALLOWED IN THE ARENA AND/OR WILL BE REMOVED FROM THE ŽALGIRIS ARENA WITHOUT ADDITIONAL NOTICE! VIOLATIONS OF PUBLIC ORDER AND ARENA RULES ARE TREATED IN ACCORDANCE WITH THE LAWS OF THE REPUBLIC OF LITHUANIA.

 

 

CONTACTS

Žalgiris arena ticket office

Žalgiris arena ticket office

Waiting for you I-V: 10.00 -19.00 (lunch break 14.00-15.00)
On weekends, before events from 12.00 PM.

Žalgiris Kaunas administration

VšĮ „Žalgirio krepšinio centras“
+370 37 452 459  (I-V: 8.00 - 17.00)

Žalgiris Kaunas home arena

VšĮ „Žalgirio krepšinio centras“
Karaliaus Mindaugo pr. 50 LT-44334 Kaunas
Telephone: +370 37 452459
E-mail *: tickets@zalgiris.lt

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