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Online ticketing sales
Welcome to our online ticketing system.
Here, you can get your tickets in a simple way.
DEFINITIONS
  1. Ticket distributor – PI “Žalgirio krepšinio centras“, legal entity code  302505310, address: Karaliaus Mindaugo Ave. 50 Kaunas, postal code no.: 44334, phone no.: +370 37 452459, e-mail: tickets@zalgiris.lt

  2. Buyer – natural or legal person buying a single or a seasonal ticket.

  3. Ticket (electronic ticket) – a document purchased from a ticket office or an Internet site set by the ticket distributor, which gives the buyer a right to enter the event.

  4. Seasonal ticket – a document purchased from a ticket office or an Internet site set by the ticket distributor, which gives the buyer a right to enter the event.

 TICKET OPERATING RULES
  1. The ticket must be presented before entering the event. The ticket with a visible barcode must either be printed on a white sheet of paper or presented on the screen of a smartphone. Low-quality tickets with indistinct barcodes printed or from a smartphone might prevent the admission to the event.

  2. One ticket is valid for one person only for an indicated event only. The ticket might be used only once. The ticket first scanned gives the right to enter the event. Ticket distributor does not take responsibility for any possible losses in case of illegal ticket duplication.

  3. Ticket distributor has the right to prevent a person from re-entering the event if the said person has left the event before its finish and the ticket presented has already been scanned.

  4. A person can use only that entrance to the event which is indicated on the person’s ticket.

  5. Copying, duplicating, selling tickets is highly prohibited. Persons illegally using the ticket might be prosecuted by the laws set in Criminal Code of the Republic of Lithuania. In such instances, the police department is always informed about the case.

  6. Persons affected by the use of alcohol, drugs or any other psychotropic substances will not be granted an admission to the event. Persons who by the organisers of the event are perceived as unwelcome, will not be granted an admission as well.  In cases if unwelcome persons have purchased the ticket, money for the ticket will not be refunded.

  7. In order to ensure the safety of athletes, performers and the audience, security guards have the right to inspect the audience before entering the event. It is highly prohibited to bring food or drinks, narcotic substances, sharp objects, objects that might threaten the safety of others, any form of arms, animals, professional video or audio equipment to the event. Persons who seek to carry these items into the event, will not be granted an admission and the money for the purchased ticket will not be refunded. Full list of prohibited items might be found on zalgirioarena.lt 

RULES OF TICKETS PURCHASING
  1. Seeking to ensure suitable and quality selling of tickets, the protection of personal data and the identification of the person, the ticket distributor has the right to require that persons who wish to take the opportunity to buy tickets through the website would first register in it by filling in an electronic registration form.

  2. You can pay through e-banking of Swedbank, DNB, SEB, Danske, Šiaulių bankas, Nordea and PayPal in the website of the ticket distributor. The prepayment or VAT invoice can be ordered by the following e-mail: tickets@zalgiris.lt.

  3. If the ticket is acquired with a discount of a schoolchild, student or senior citizen, it is obligatory to provide a document proving the validity of the discount upon entering the event, otherwise Tickets Distributor reserves the right to refuse the entry to the event for the person

  4. While buying the ticket, a person agrees that his/her image and/or voice may be recorded in the video material, photographs and/or audio material recorded by the organizator and can be used without financial compensation.

  5. If the amount of money paid for the ticket or order is too small, in spite of the reasons why that happened, the ticket distributor has the right not to sell the ticket, annul a ticket or an order and return to a person the sum of money he paid. If the amount of money paid for a ticket or order exceeded the amount required, the ticket distributor at the request of a person returns the amount of money which exceeded the required amount of money.

  6. You can find the tickets acquired on the website of the ticket distributor in the column “MY PROFILE” by logging in with the data of access which you used when you registered on buying the ticket. A link to the ticket after a successful purchase is sent to the e-mail specified by the client.

RULES OF KAUNAS “ŽALGIRIS” SEASON TICKET PURCHASING AND USING
  1. You should provide a valid season ticket or electronic ticket taken from upon entering the event. Torn, defaced or otherwise damaged season ticket card may prevent you from entering to event.

  2. It is prohibited to copy, duplicate or sell a season ticket. Persons, using season ticket illegally may be prosecuted by the laws set forth in Criminal Code of the Republic of Lithuania. In such instances, the police department is always informed about the case.

  3. Kaunas “Žalgiris” season ticket is valid for all regular matches of the season of Lithuanian Basketball League and Euroleague, play-offs or finals of National Basketball League played at the home city.

  4. For your comfort and safety, Kaunas “Žalgiris” season tickets (except for the season tickets of “Audi” club) distributed are only nominal. On the season ticket/tickets you bought your name and surname registered in the website where tickets are sold are indicated. If you want to change name of an owner of a season ticket, contact us by e-mail tickets@zalgiris.lt before the beginning of the season tickets production. If a season ticket is already being produced, the price of producing a new card is 10 EUR.

  5. Owner of Kaunas „Žalgiris“ season ticket can entrust other persons with using season ticket but selling season tickets is prohibited.

  6. Owner of a season ticket is responsible for the veracity of personal information provided to Kaunas “Žalgiris”.

  7. Obligatory information required in the registration form will be used only for the production of cards and will be checked at the time of issuance.

  8. Kaunas “Žalgiris” season ticket cards will be issued at the “Žalgiris” arena ticket office. 

  9. Kaunas “Žalgiris” season ticket card is issued in exchange to a document necessary – a document confirming the purchase of A4 format, with the data of a buyer if the ticket is bought in the ticket office and a copy of an e-mail confirming the purchase or a valid identity document confirming identity, if the ticket is purchased online.

  10. Produced “Žalgiris” season ticket cards will be issued to legal persons only with company’s authorization.

  11. Kaunas “Žalgiris” reserves the right not to issue a season ticket card if identity document/company’s authorization does not correspond to the data provided in the registration form.

  12. Kaunas “Žalgiris” reserves the right not to issue a season ticket card if at the time of issue a document confirming a discount granted is not provided.

  13. An organizator of an event reserves the right to change the venue of an event after public informing of the buyer.

  14. If you have bought a season ticket card with a discount of a schoolchild, student or senior citizen, you must provide a valid document confirming a discount upon entering the event, otherwise Kaunas “Žalgiris” reserves the right to prevent you from entering the event and (or) confiscate the card.

  15. You have to inform in a written form the administration of Kaunas “Žalgiris” by e-mail tickets@zalgiris.lt about a lost season ticket card. The price of producing a new card is 10 EUR.

  16. The owner of a season ticket has the possibility to take a ticket of a match for his seat from his season ticket card through “Žalgiris” website. The function of taking a ticket works until the start of the match. A person who doesn’t have a season ticket card or a ticket taken from the website, is not allowed to enter the match. Kaunas “Žalgiris” does not have the right to disclose the log in data of season ticket/tickets to the third parties without a written request of an owner of the season ticket. The service of printing a ticket from a season ticket is not provided in the “Žalgiris” ticket office.

RULES OF TICKET/SEASON TICKET REFUNDS AND EXCHANGE
  1. Season tickets are non-exchangeable or non-refundable.

  2. Tickets may be exchanged or refunded only in the case if an event does not take place or the expected time of an event changes. In this case, buyers have to contact us by e-mail tickets@zalgiris.lt. If tickets were bought in the ticket office, it is obligatory to have a receipt confirming the purchase. If tickets were bought online, it is obligatory to provide buyer‘s name, surname or name of a company, the amount of tickets and the amount paid, registered in the website when making the purchase.

  3. Ticket distributor does not exchange defaced, torn or damaged tickets.

  4. Persons, before purchasing tickets must evaluate all circumstances of an event to which they are buying the ticket, i.e. date, time, place and other conditions of an event, also inform themselves on all relevant information on purchasing tickets and information on an event.

PRICES AND FEES
  1. Ticket distributor has the right to change prices of tickets/season tickets.

  2. Ticket distributor has the right to make promotions for sales stimulating, short-term discounts, distribute codes for discounts. Information about promotions may be published in the website of the ticket distributor, announced publicly, sent personally or distributed in other ways. Persons, who during the period of a promotion did not use it and bought a ticket/season ticket without a discount, do not have the right to require a refund or compensation for tickets/season tickets.

  3. Persons, purchasing a ticket/season ticket with a discount of a schoolchild, student or a senior citizen must have a valid document confirming the status of a person receiving a discount and show it upon entering an event. Otherwise the ticket distributor reserves the right to prevent a person from entering an event. The discounts made are marked on a ticket/season ticket.

  4. Ticket distributor has the right to collect fees of a fixed amount paid only once (fee of a service, reservation, arena, etc.) which are applied to one ticket/season ticket. Amounts of the fees are provided in the website of a ticket distributor.

 
GENERAL PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA
 
  1. Ticket distributor, in accordance with legal acts of the Republic of Lithuania and these rules, processes the personal data:

1.1. For the purposes of direct marketing and promotions.

1.2. For the purposes of forming a possibility to the visitors of the website to submit an enquiry, for the purposes of giving answers to the enquiries.

1.3. Seeking to ensure the protection of property right, guarantee safety of property and its inviolability, public safety during an event. 

  1. In accordance with legal acts of the Republic of Lithuania and these rules, the ticket distributor manages:

2.1. Name, surname, birth date, phone number, e-mail, address, also the information confirming the right to take part in promotions and documents (for example number, date of a receipt confirming a purchase and so on) confirming the existence of conditions for taking part in a promotion (games, quizzes, contests) provided at the time of making a purchase by clients seeking to purchase goods or services from the ticket distributor, if it is connected with taking part in a promotion or the right to take part in a game.

2.2.Name, phone or fax number, e-mail, text of an enquiry or a comment of the website visitors, seeking to submit an enquiry or comment to data manager.

     3. Employees of the ticket distributor or data managers and their employees authorized by the ticket distributor, performing their duties and processing personal data must ensure that the personal data:

3.1. Is collected only for defined and legal purposes set forth in the first paragraph of these rules.

3.2. Is processed in a precise, honest and legal manner.

3.3. Is accurate and is constantly updated, if it is necessary for the processing of personal data; inaccurate or not exhaustive data should be corrected, complemented, disposed or its processing should be stopped.

3.4. Is identical, appropriate and only of the volume that is necessary for it to be collected and managed further on.

3.5. Is saved in such form that the identity of data subjects would be possible to identify no longer than it is needed for the purposes for which this data was collected and processed.

3.6. Is managed in accordance with clear and transparent requirements of personal data processing set forth in this and other laws governing relevant activity, kept in such form that the identity of data subject would be possible to identify no longer than it is needed for the purposes for which this data was collected and processed.

3.7.Employees of the ticket distributor, data manager and their representatives, who process personal data, must protect the secret of personal data if this data is not intended for public use. This obligation is also valid after transferring to another post or when contractual or work relations are terminated.


PROHIBITIONS AND RESTRICTIONS APPLIED
  1. The content and software of the website of ticket distributor is a property of the ticket distributor and/or his/hers partners, which are protected by applicable laws. Persons, using the website must not violate the rights and legal interests of the ticket distributor and use the website in accordance with the requirements of the law, rules, prohibitions, orders and any other applicable requirements of the ticket distributor provided in the website.

  2. It is prohibited to distribute, exchange, copy, print or use the information provided in the website of the ticket distributor in other illegal ways without a written consent of the ticket distributor.

  3. Persons do not have the right to falsify, copy tickets or use, or buy them in other illegal ways. Persons, who did not make an agreement with the ticket distributor, do not have the right to sell the tickets. All the rights of ticket design and copyrights of the content belong to the ticket distributor or its partners.

  4. Other restrictions, prohibitions, requirements and rules set forth in these rules, in the website of the ticket distributor or other public material distributed by the ticket distributor are applicable to persons.

CONTACTS

Žalgiris arena ticket office

Žalgiris arena ticket office

Waiting for you I-V: 10.00 -19.00 (lunch break 14.00-15.00)
On weekends, before events from 12.00 PM.

Žalgiris Kaunas administration

Žalgiris Kaunas home arena

VšĮ „Žalgirio krepšinio centras“
Karaliaus Mindaugo pr. 50 44334 Kaunas
Telephone: +370 37 452459
E-mail: tickets@zalgiris.lt

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